Solotec – Terms and Conditions
Welcome to Solotec. By using our website, placing an order, or visiting our showroom, you agree to the following terms and conditions. Please read them carefully.
1. Company Information
Solotec is a leading electronics distributor in Palestine. We are the exclusive agents of OPPO, Realme, and Oukitel, and the owners of the STE brand for tablets.
2. Product Authenticity
All products sold by Solotec are 100% original and new, and come with a 1-year warranty from us as the official and exclusive agent.
3. Placing Orders
- Orders can be made via phone, social media, or in-store.
- Once an order is placed, you may change or cancel it before it is shipped.
4. Payment Methods
- We currently accept cash on delivery and cash at our showroom.
- Visa and other digital payment methods will be available soon.
- Installment payments are not available at this time.
5. Delivery
- We deliver only within Palestine.
- Delivery takes up to 3 business days.
- Fees: West Bank – 20 NIS, Jerusalem – 30 NIS, 1948 Areas – 70 NIS.
6. Returns & Warranty
- No returns are accepted once the product is opened, as warranties are activated at unboxing.
- In case of a manufacturing defect, the product will be repaired or replaced under the warranty conditions.
- Warranty is valid for 12 months from the date of purchase.
7. Repair Services
We offer professional repair services using original parts, performed by experienced technicians.
8. User Conduct
Users must not misuse our website or social media platforms. We reserve the right to block users who abuse or spread false information about our services or staff.
9. Limitation of Liability
Solotec is not responsible for damages resulting from misuse, physical damage, or unauthorized repairs of our products.
10. Changes to Terms
We may update these Terms and Conditions at any time. Changes will be posted on our website.